A day in the life of Kelly, owner of Queenscliff and Coastal Holiday Bookings (QCHB)

QCHB is a specialist, boutique holiday accommodation booking agency where quality properties and personalised service matter. Making it easy for property owners and trouble-free for holidaymakers means providing extra care and attention, every single day.

Here’s how Kelly, QCHB owner, makes it happen on a typical day. Buckle in … it’s a wild ride.

6.00am: Early start to walk the dog and check emails/messages for any urgent issues from overnight.

6.45 to 8.15am: Busy morning family routine and school drop-off for the kids.

8.30 to 10.30am: In the QCHB office, working with the team on:

• planning the day’s tasks
• preparing property cleaning schedules for the coming week
• replying to emails and phone messages
• dropping off linen packs to properties
• per booking checks
• checking socials

10.30 to 11.30am: Site visit with potential new property owner in Queenscliff, including:

• introducing the QCHB approach and mission to ‘make it easy’ for owners
• property walk-through
• making suggestions on furnishings, amenities, bedding and the elements needed to make a holiday home a genuine guest-pleaser
• sharing tips and tricks for preparing the property (maintenance, cleaning, repairs, and so on)
• chatting about likely availability dates
• discussing revenue expectations and what’s possible in the current market.

11.30am to 12.30pm: Visit two Point Lonsdale holiday homes vacated this morning. We visit every property as soon as possible after it’s vacated to:

• do a general inspection
• make sure everything’s turned off
• check the property’s secure
• make sure all windows and doors are closes

12.30 to 2.30pm: Confirmation calls for each new guest booking to:

• talk through features of the property to make sure it’s suitable and will meet their expectations (no surprises!)
• confirm bed configuration, linen hire/or not, key/access details (no surprises!)
• confirm guest age/s and intended use of the property (no surprises!)
• reply to any 3rd party enquiries

2.30 to 2.45pm: Call a QCHB property owner to discuss increasing the price on their Point Lonsdale holiday home, given its popularity, presentation, great reviews, highly sought location and availability across the peak season.

2.45 to 3.00pm: Arrange pro photographer shoot for a new QCHB property in Queenscliff. Start uploading property details to the system ready for listing go-live once photos are in and approved.

3.15 to 4.00pm: Pick-up kids and head home for after-school snacks and chat.

4.00to 5.00pm: Log back into work to check on admin: upload a new Queenscliff holiday home to QCHB and other booking platforms, record invoices for bed linen hire and maintenance, update QCHB owner portal with new financial data, process pays for QCHB team and cleaners.

5.15 to 5.25pm: Take a call from a guest who’s arrived at a property but can’t locate lockbox. Ascertain they’re at the wrong address, direct them to correct address and re-confirm key access details.

5.30 to 7:00pm: Dinner and family time.

7.00 to 7.15pm: Squeeze in an after-hours confirmation call for a new guest booking.

7.15 to 8pm: Final check of emails and messages before logging off for the evening. Cross fingers for no overnight calls on the emergency after-hours number.

Looking for a friendly, specialist boutique booking management service for your property in Queenscliff or Point Lonsdale? Let QCHB make it easy for you. Contact us to learn more about how we can work together to make the most of your property.