QUEENSCLIFF & COASTAL HOLIDAY BOOKINGS

TERMS & CONDITIONS

Thank you for choosing Queenscliff & Coastal Holiday Bookings (QCHB).

Queenscliff & Coastal Holiday Bookings acts as a Booking Manager on behalf of individual property owners. By making a booking directly with QCHB or through a third-party platform, the booking guest agrees to these Terms & Conditions and accepts responsibility for all guests and visitors attending the property during the booking period.

1. GENERAL

These Terms & Conditions apply to all bookings.

The person making the booking must be at least 25 years of age and agrees to these Terms on behalf of all guests.

All properties are privately owned holiday homes and are provided solely for short-term accommodation purposes.

Descriptions, photographs and amenities are provided in good faith. Whilst every effort is made to ensure accuracy, minor variations may occur.

QCHB reserves the right to amend these Terms & Conditions at any time. The version in effect at the time of booking shall apply.

2. PAYMENTS

A deposit of 50% of the total booking value is required within 48 hours of booking confirmation.

The remaining balance is due 61 days prior to arrival.

Bookings made within 28 days of arrival require full payment at the time of booking.

Accepted payment methods include Visa, Mastercard, EFT and AMEX.

Credit card surcharges may apply.

Failure to make payments by the due date may result in cancellation of the booking.

3. CANCELLATIONS BY GUESTS

Peak Season

Bookings during peak periods are non-refundable.

Should QCHB successfully re-book the property for the cancelled dates, a refund may be provided less:

• Booking Fee ($110)
• Credit card fees
• Any third-party platform fees incurred

Peak periods generally include:

• Christmas and New Year
• Easter
• Labour Day Weekend
• King's Birthday Weekend
• Melbourne Cup Weekend
• September School Holidays
• Queenscliff Music Festival
• Hot Rod Weekend

Off-Peak

More than 7 days prior to arrival:

Refund of monies paid less the Booking Fee and payment processing fees.

Within 7 days of arrival:

Non-refundable unless the property is successfully re-booked.

Date changes may be offered at the owner's discretion.

Travel insurance is strongly recommended.

4. CANCELLATIONS BY QCHB OR OWNER

Should a property become unavailable due to sale, fire, storm damage, maintenance issues or circumstances beyond our control, QCHB may cancel the booking.

Where possible, an alternative property will be offered.

If no suitable alternative is available, a full refund of monies paid will be provided.

This shall constitute the full extent of QCHB's liability.

No compensation will be payable for travel expenses, loss of enjoyment, relocation costs or other consequential losses.

5. ARRIVAL & DEPARTURE

Check-in: From 3:00pm

Check-out: By 10:00am

Early arrivals and late departures may be available for an additional fee and are subject to availability.

Guests must follow all arrival instructions provided.

Lost keys, remotes, fobs or lockbox replacements will be charged to the guest.

After-hours lockout callouts incur a minimum fee of $150.

6. OCCUPANCY

The number of guests must not exceed the maximum occupancy stated for the property.

Additional guests, day visitors or overnight visitors are not permitted without prior written approval.

Guests are responsible for the behaviour of all visitors attending the property.

7. HOUSE RULES

No parties, functions, schoolies gatherings, weddings, bucks parties, hens parties or events are permitted unless expressly approved in writing.

Guests must respect neighbours at all times.

Quiet hours apply between 10:00pm and 8:00am.

No smoking or vaping inside any property.

Pets are permitted only at approved pet-friendly homes and only when disclosed at the time of booking.

Guests must clean up after pets and prevent pets from causing damage or nuisance.

Failure to comply with House Rules may result in immediate eviction.

8. RIGHT TO EVICT

QCHB, the property owner, security personnel or authorised representatives reserve the right to immediately terminate a booking and evict guests without refund where:

• House Rules are breached
• Excessive noise complaints are received
• Parties or events occur
• Occupancy limits are exceeded
• Illegal activity occurs
• Damage is caused to the property
• Guests behave aggressively, abusively or unlawfully
• Guests fail to comply with reasonable directions from QCHB

Any costs associated with eviction, security attendance, cleaning, repairs or loss of income may be charged to the booking guest.

9. LINEN

Linen arrangements vary between properties and are clearly identified on each listing.

Some properties include linen as part of the booking.

Some properties operate on a Bring Your Own Linen basis.

Where linen hire is available, charges and arrangements will be confirmed at the time of booking.

Guests are responsible for ensuring suitable linen has been arranged where required.

10. DAMAGE, BREAKAGES & CLEANING

QCHB does not collect a security bond.

However, the booking guest accepts full responsibility for any damage, breakage, theft, excessive cleaning, missing items or additional costs arising from their stay.

Guests must report damage immediately.

QCHB reserves the right to recover reasonable repair, replacement and cleaning costs.

The guest authorises QCHB to charge the credit card provided at booking for:

• Damage and repairs
• Lost keys or remotes
• Smoking remediation
• Excessive cleaning
• Additional guest fees
• Unpaid charges arising from the booking

Supporting evidence may include photographs, invoices, quotes and contractor reports.

11. MAINTENANCE ISSUES

Guests must notify QCHB immediately of any maintenance issue during their stay.

Whilst every effort will be made to rectify issues promptly, no refunds will be provided for matters reported after departure.

Temporary interruptions to electricity, water, internet, television services, mobile reception or appliances do not automatically entitle guests to compensation.

12. LIABILITY

Guests occupy and use the property entirely at their own risk.

QCHB and property owners accept no responsibility for:

• Injury or illness
• Loss or theft of personal property
• Accidents occurring at the property
• Weather events
• Power outages
• Internet interruptions
• Neighbouring construction
• Council works
• Road closures
• Wildlife or insect activity

Guests agree to indemnify and hold harmless QCHB and the property owner from any claim arising from their use of the property.

13. POOLS, SPAS, FIREPLACES & OTHER FACILITIES

Where provided, pools, spas, fireplaces, staircases, balconies, bunk beds, outdoor play equipment and other facilities are used entirely at the guest's own risk.

Children must be supervised at all times.

Guests acknowledge these facilities may present inherent risks.

14. LOST PROPERTY

QCHB is not responsible for lost or abandoned property.

Items found may be returned at the guest's expense and may incur a handling fee.

Items not collected within 30 days may be donated, disposed of or otherwise dealt with at QCHB's discretion.

15. CCTV

Some properties may have external security cameras.

Any cameras will comply with privacy laws and will not monitor internal living areas.

Guests must not tamper with or disable security devices.

16. CHECK-OUT RESPONSIBILITIES

Prior to departure guests must:

• Lock all doors and windows
• Return all keys
• Wash and put away dishes
• Remove rubbish
• Leave the BBQ clean
• Remove personal belongings
• Report any damage

Additional cleaning charges may apply where the property is left in an unreasonable condition.

Thank you for respecting our homes as if they were your own.
Queenscliff & Coastal Holiday Bookings